Return and Refund Policy

Returns and refunds are possible provided that:

  • You notify us within ten days of delivery that you would like to return the product by emailing to info@party-palace.co.za
  • The product must be in the same condition that you received it in.
  • The cost of return shipping could be payable by the buyer
  • Any incorrect, missing or faulty items received must be reported to us by email within 24 hours of receiving the delivery.

Return Process:

    1. Goods received from Party Palace are eligible for return within 10 days from delivery of goods.
    2. Please notify us at info@party-palace.co.za within 48 hours of receipt of goods, if your items are damaged or faulty together with a photo image of the damage.
    3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
    4. If your return is approved, then your refund/exchange will be processed, and a credit will automatically be applied to your original method of payment, within 7 business days / your exchange will be sent out as soon as possible
    5. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund
    6. Please note that items arriving after the 10 days return deadline, will not be accepted and will be returned to Sender.

            Sale items

            Sale items cannot be refunded.

             

            Exchanges

            We only replace items if they are defective or damaged.

             

            Need help?

            Contact us at info@party-palace.co.za for questions related to refunds and returns.

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