FREE NATIONWIDE SHIPPING on orders of R600 or more!

FREE NATIONWIDE SHIPPING on orders of R600 or more!

Get In Touch

Still have questions ? Please do not hesitate to  read our  faq’s bellow or fill out our contact us form with any queries and we will get back to you within 24 hours.

Call/WHATSAPP US

0767623593

Email Us

info@party-palace.co.za

Store Hours

Monday – Friday

8am–4pm

Warehouse Address

35 Theron Street, Sapphire Industrial Park, Lyttelton Manor, Centurion

Send us a message

F.A.Q.

General Questions

What are your trading hours?

Monday – Friday from 8:00am to 4:00pm, but our website never sleeps, so place your order and we’ll attend to it as soon as possible.

How do I order?

Browse our website, add your desired items to your basket and click “Checkout” to proceed to the checkout page.

Do you have products in stock?

All the products seen on our website are available and ready to ship, unless stated Out of Stock.
To avoid customer dissapointment, we do not allow backorders.

Can I view the products before purchasing them?

All our products are displayed and described as accurately as possible on the website. Unfortunately we do not allow viewings at our warehouse.
For any enquiries about a product, please feel free to complete our enquiry form or email us at info@party-palace.co.za

How long before I receive my order?

Once your order is placed and your payment has been made, your order will be packed and shipped.
Orders received before 11:00am on weekdays, are packed and shipped on the same day. Orders received after 11:00am weekly or on weekends, are packed and shipped on the following business day.
Depending on your shipping address, Standard Shipping takes 1-5 business days.

Customers in Gauteng can expect next weekday delivery on orders placed before 11:00am
Customers in other major cities can expect delivery in 2-3 weekdays on orders placed before 11:00am
Customers in outlying areas can expect delivery in 2-4 weekdays on orders placed before 11:00am

What is your delivery cost?

We have a standard shipping fee of R99.00 Nationwide. Free shipping applies to orders over R600.00.

Do you offer express shipping?

Our website does not make provision for Express/Overnight Shipping. Please contact us should you have an urgent order.

Can I make changes to my order once submitted?

Should you wish to make changes to your submitted order, please email, whatsapp or phone us with your order number and the changes required.

How do I pay for my order?

Payments can be made by using our payment portals, Payfast and Yoco.
Each payment portal has a wide variety of payment options, which includes EFT and Card payments. 

Can I cancel an order?

Yes, orders can be cancelled before they are shipped. However, if you wish to cancel your order after your payment has been made and the order packaged for shipping, you will be liable for the bank charges and cost of the shipping related to your order. These costs will be deducted from the amount you paid and you will be refunded the balance.

If I do not like the product / the product is damaged / I changed my mind

Please refer to our Refund Policy page

How do I track my order?

We use The Courier Guy for our deliveries, they will deliver your order to your door.
Once your order has been dispatched, you will receive a tracking number which can be used to track your order on their website –https://portal.thecourierguy.co.za/track

 

5.0
Based on 48 reviews
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Justine RobynJustine Robyn
03:50 12 Jul 24
Such a variety of goods at reasonable prices... professional service and a speedy delivery! I'm happy with my order... will definitely buy from Party Palace again. Thank you!
Eunice ViljoenEunice Viljoen
14:33 11 Jul 24
Great service. My parcel was delivered the very next day. Very happy with the quality of the products too. Thank you Party Palace.
Sunette KotzeeSunette Kotzee
15:40 09 Jul 24
What a great and fast service. Received my package in 2 days, products are perfect and so beautiful, and on top of that the products are priced so good! My kids are going to love their parties🥳 Thank you very much!!!
Nobuhle MthembuNobuhle Mthembu
12:25 06 Jul 24
Vanessa KelseyVanessa Kelsey
18:56 28 Jun 24
Amazing service, placed my order at 8am and received it at 3pm. Very impressed, everything is exactly how i imagined.
Nicola SouchonNicola Souchon
15:01 03 Apr 24
Very nice products and excellent service. My order was processed and delivered so quickly and efficiently. Thank you.
I am so happy with the service. Everything was so easy and fast. One day I ordered and selected to collect the items in the warehouse, next day I received the confirmation that I could go and collect the order. All the items were as the description in the online store. Will definitely buy at Party Palace again
Disha NaidooDisha Naidoo
19:31 13 Feb 24
Service was exceptional! I placed an order and needed it urgently for an event. My order was shipped and received the day after delivery, packed well with neat instructions and the product was quality and exactly what I wanted. I will definitely be using Party Palace for future events!
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