Get In Touch

Name: Party Palace
Address: 35 Theron Street, Centurion, 0157, ZA
Telephone: 0767623593
Rating: 5.0

Still have questions ? Please do not hesitate to read our faq’s bellow or fill out our contact us form with any queries and we will get back to you within 24 hours.

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Call/WHATSAPP US

0767623593

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Email Us

info@party-palace.co.za

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Store Hours

Monday – Friday

8am–4pm

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Warehouse Address

35 Theron Street, Sapphire Industrial Park, Lyttelton Manor, Centurion, South Africa

Send us a message

F.A.Q.

General Questions

What are your trading hours?

Monday – Friday from 8:00am to 4:00pm, but our website never sleeps, so place your order and we’ll attend to it as soon as possible.

How do I order?

Browse our website, add your desired items to your basket and click “Checkout” to proceed to the checkout page.

Do you have products in stock?

All the products seen on our website are available and ready to ship, unless stated Out of Stock.
To avoid customer dissapointment, we do not allow backorders.

Can I view the products before purchasing them?

All our products are displayed and described as accurately as possible on the website. Unfortunately we do not allow viewings at our warehouse.
For any enquiries about a product, please feel free to complete our enquiry form or email us at info@party-palace.co.za

How long before I receive my order?

Once your order is placed and your payment has been made, your order will be packed and shipped.
Orders received before 11:00am on weekdays, are packed and shipped on the same day. Orders received after 11:00am weekly or on weekends, are packed and shipped on the following business day.
Depending on your shipping address, Standard Shipping takes 1-5 business days.

Customers in Gauteng can expect next weekday delivery on orders placed before 11:00am
Customers in other major cities can expect delivery in 2-3 weekdays on orders placed before 11:00am
Customers in outlying areas can expect delivery in 2-4 weekdays on orders placed before 11:00am

What is your delivery cost?

We have a standard shipping fee of R99.00 Nationwide. Free shipping applies to orders over R800.00.

Do you offer express shipping?

Our website does not make provision for Express/Overnight Shipping. Please contact us should you have an urgent order.

Can I make changes to my order once submitted?

Should you wish to make changes to your submitted order, please email, whatsapp or phone us with your order number and the changes required.

How do I pay for my order?

Payments can be made by using our payment portals, Payfast and Yoco.
Each payment portal has a wide variety of payment options, which includes EFT and Card payments.

Can I cancel an order?

Yes, orders can be cancelled before they are shipped. However, if you wish to cancel your order after your payment has been made and the order packaged for shipping, you will be liable for the bank charges and cost of the shipping related to your order. These costs will be deducted from the amount you paid and you will be refunded the balance.

If I do not like the product / the product is damaged / I changed my mind

Please refer to our Refund Policy page

How do I track my order?

We use The Courier Guy for our deliveries, they will deliver your order to your door.
Once your order has been dispatched, you will receive a tracking number which can be used to track your order on their website –https://portal.thecourierguy.co.za/track

Party Palace

5.0

Based on 75 reviews

review us on

Paula Zografos

05:48 21 Oct 24

tatiana agustoni

18:20 11 Oct 24

Exceptional service - was so quick to place an order and everything was delivered perfectly overnight! Not expensive and you can literally find anything and everything you need :) very impressed and will absolutely buy from them again!

Suzette Leal

12:36 11 Oct 24

Excellent, quick and efficient service! Great product range and fantastic quality. I highly recommend Party Palace for all your party needs.

Wendy Makebelieve

06:54 11 Oct 24

A big selection of very well priced, high quality goods.Placed my order and it arrived the next day.Will definitely be ordering from Party Palace again.

Priya Bachoo

08:38 08 Oct 24

Excellent service & assistance

Marelize Vermeulen

19:25 06 Oct 24

Lovely range of themed glasses I had a hard time finding locally.

Kesia Joubert

11:44 06 Oct 24

My go-to store for clear / coloured party boxes which I use to build onto.Order is usually ready in a few hours.The quality is great and has become a part of my small business.

Eliza Hiss

11:38 04 Oct 24

Exceptional service and delivery time. Products arrived within two days of placing the order and were neatly packaged. All goods were in good condition and exactly what I ordered. Was a pleasure using their online store, will recommend and will definitely be a returning customer

Kagiso Mabanina

19:51 03 Oct 24

Helena Becker

08:06 01 Oct 24

Thank you for a pleasant online shopping experience!Party Palace offers a large variety of items, and offer quick & efficient service.

Maggie Basiek

14:53 27 Sep 24

Great online shop with everything and more that is needed to make birthday party a very special event! Great service, quick delivery. Couldn’t be happier!

Helaine Du Toit

14:03 20 Sep 24

Excellent service! Ordered on Tuesday and received my order the next day in Cape Town.

Omphemetse Dube

11:17 19 Sep 24

Amazing Overall Service and they have a wide range of products available. They are definitely my preferred supplier.

Elizabeth van Schalkwyk

08:27 17 Sep 24

Really happy with delivery. I didn’t find it easy to find all the “matching” items although I was searching for princess items.But we got everything we ordered and same day delivery. Thank you

Gia Pope

06:23 10 Sep 24

Wonderful experience using Party Shop for the first time! Excellent product range and impressive product quality. There was a small issue with one of the products I had ordered and the team called as soon as my order was placed and managed my expectations with a great solve. There was also a lovely surprise free gift upon delivery. My only flag was the slowness of the website experience... products take a while to load. Other than that 5/5!

NkeleK

18:35 09 Sep 24

quick and efficient service. I placed an order online an hour before closing time for collection, the order was processed and ready when I got there. The quality of the balloons was good.

Tersia Cawood

13:28 09 Sep 24

Goods as described. Happy with the efficient service.

Julia Bischoff

09:37 09 Sep 24

Quick delivery and good quality products, perfect for the Halloween-themed girls' day I'm planning for October :)

Gertina Watermeyer

09:24 06 Sep 24

Exceptional service! I was scared that I might have placed my order to late, but still took the chance and to my surprise I have received my parcel within 3 days. I placed my order on a Sunday and received my parcel on the Wednesday. The items was also packed very neatly. Super amped to see everyone's faces with their little gifts from Party Palace.

Tasneem Seedat

13:11 25 Aug 24

Ilse Kaljee inc

08:47 19 Aug 24

Great products, great service, kids loved their Llama party

Lindsay Maher

14:27 16 Aug 24

Ordered at 09.30 and received my order the same day. Party boxes and decorations are very good quality. Very impressive service!!

Mary Van Blerk

05:30 13 Aug 24

My first experience with the Party Palace but most certainly not my last - I was impressed from the moment I placed the order Sunday afternoon, to delivery the next day. Amazing service, I can assure you all my grandbaby party paraphernalia will come from your shop from now on.Thank you so much

Emily Mortlock

09:08 12 Aug 24

I was panicking about finding a place that would deliver on time as well as somewhere that would have the specific them I needed. Party Palace was incredibly efficient in packaging and shipping the order, everything was great quality and well priced. Highly recommended.

Marisa Daly

07:20 11 Aug 24

Great quality products and excellent service. I received my order the very next day after placing it. Highly recommended.

Christine Densley

12:46 07 Aug 24

fantastic products and incredible service! So so happy. I will be back over and over again!!

Farzana Pingni

18:56 31 Jul 24

Very happy with the service..Received my parcel on time.

Diana Spencer

15:19 26 Jul 24

Great pricing and service, thank you for getting my order to me so quickly

Justine Robyn

03:50 12 Jul 24

Such a variety of goods at reasonable prices... professional service and a speedy delivery! I'm happy with my order... will definitely buy from Party Palace again. Thank you!

Eunice Viljoen

14:33 11 Jul 24

Great service. My parcel was delivered the very next day. Very happy with the quality of the products too. Thank you Party Palace.

Sunette Kotzee

15:40 09 Jul 24

What a great and fast service. Received my package in 2 days, products are perfect and so beautiful, and on top of that the products are priced so good! My kids are going to love their parties🥳 Thank you very much!!!

Nobuhle Mthembu

12:25 06 Jul 24

Vanessa Kelsey

18:56 28 Jun 24

Emma Blue World Of Toys

05:33 26 Apr 24

Amazing service, placed my order at 8am and received it at 3pm. Very impressed, everything is exactly how i imagined.

Nicola Souchon

15:01 03 Apr 24

Very nice products and excellent service. My order was processed and delivered so quickly and efficiently. Thank you.

JESSICA KATIUSCA GARRIDO PALACIOS

19:40 21 Mar 24

I am so happy with the service. Everything was so easy and fast. One day I ordered and selected to collect the items in the warehouse, next day I received the confirmation that I could go and collect the order. All the items were as the description in the online store. Will definitely buy at Party Palace again

Disha Naidoo

19:31 13 Feb 24

Service was exceptional! I placed an order and needed it urgently for an event. My order was shipped and received the day after delivery, packed well with neat instructions and the product was quality and exactly what I wanted. I will definitely be using Party Palace for future events!