Contact Us

Have any queries?

We're here to help.

Call/Whatsapp

0767623593

E-mail

info@party-palace.co.za

Store Hours

Monday - Friday 8am - 4pm *Closed on Public Holidays

Warehouse Location

35 Theron Street, Sapphire Industrial Park, Lyttelton Manor, Centurion, South Africa

Don't be a stranger!

Reach out and get your party started!

Frequently Asked Questions

What are your trading hours?

Monday – Friday from 8:00am to 4:00pm, but our website never sleeps, so place your order and we’ll attend to it as soon as possible.

How do I order?

Browse our website, add your desired items to your basket and click “Checkout” to proceed to the checkout page

Do you have products in stock?

All the products seen on our website are available and ready to ship, unless stated Out of Stock.
To avoid customer dissapointment, we do not allow backorders.

Can I view the products before purchasing them?

We do not have a walk-in shop, but customers are welcome to request our warehouse staff to show them specific items. Purchases can then be made by paying with a card on site. Please note, however, that this process usually takes longer than placing an order online and choosing the “collect” option at checkout.

How long before I receive my order?

Once your order is placed and your payment has been made, your order will be packed and shipped.
Orders received before 1:00pm on weekdays, are packed and shipped on the same day. Orders received after 1:00pmweekly or on weekends, are packed and shipped on the following business day.
Depending on your shipping address, Standard Shipping takes 1-4 business days.

Customers in Gauteng can expect next weekday delivery on orders placed before 1:00pm
Customers in other major cities can expect delivery in 2-3 weekdays on orders placed before 1:00pm
Customers in outlying areas can expect delivery in 2-4 weekdays on orders placed before 1:00pm

What is your delivery cost?

We have a standard shipping fee of R109.00 Nationwide. Free shipping applies to orders over R800.00.
We have also added a budget shipping option for certain areas. This service takes longer, but is cheaper.

Do you offer express shipping?

Yes we do. When checking out, there will be an overnight or express shipping option if available for your area.

Can I make changes to my order once submitted?

Should you wish to make changes to your submitted order, please email, whatsapp or phone us with your order number and the changes required.

How do I pay for my order?

Payments can be made by using our payment portals, Payfast and Yoco.
Each payment portal has a wide variety of payment options, which includes EFT and Card payments.

Can I cancel an order?

Yes, orders can be cancelled before they are shipped. However, if you wish to cancel your order after your payment has been made and the order packaged for shipping, you will be liable for the bank charges and cost of the shipping related to your order. These costs will be deducted from the amount you paid and you will be refunded the balance.

If I do not like the product / the product is damaged / I changed my mind

Please refer to our Refund Policy page

How do I track my order?

We use BobGo for our deliveries, they will deliver your order to your door.
Once your order has been dispatched, you will receive a tracking number which can be used to track your order on their website –https://track.bobgo.co.za/

Do you have a physical shop?

We don’t operate a physical retail shop. Our business is fully online, but customers are welcome to request our warehouse staff to show them items in person. If you’d like to buy something during your visit, you can complete your purchase by paying with a card on site. Please note, this process is slower than ordering online and selecting the “collect” option at checkout.

What if I want my order the same day?

We don’t provide same day delivery. You do however have the option to collect on the same day or send an Uber Parcel to collect within our business hours. Be sure to provide the driver with your order number.

Can I reserve stock?

Unfortunately not. The only way to reserve your stock is to place your order on our website and select the collection option when checking out.

Party Palace

4.9

Based on 421 reviews

review us on

Boitumelo Dhlamini

3 months ago

Got my items very quickly. Great service, made my daughter’s birthday extra special.

Thank you

Robyn Webster

3 months ago

I was looking for last minute F1 themed party decor and I chose the overnight courier. My package arrived the next day in Stellenbosch and the items were very neatly packed and impressed everybody at the party! Thank you so much for saving me when I had no hope of finding anything that fits my theme! Also, their prices are so reasonable!

Ruqayya Gangat

3 months ago

Excellent service from Party Place! Everything I ordered arrived exactly as requested, neatly packed, and in perfect condition. The delivery was on time, and the entire order was accurate with no missing items. I'm very happy with the service and will definitely order from them again. Highly recommended!

Nathaniel Duarte

4 months ago

I wish all businesses could pack and ship this quickly! What an absolute delight dealing with Party Palace, the stress of gathering all of our wish list goodies for our son's 3rd birthday party was solved in one easy cart purchase. Product selection is out of this world and everything arrived the next morning. Party Palace Team we score you 10/10 and will DEFINITELY be back!!

Taryn Clifton

5 months ago

I support this business a lot, great stock and lovely verity, quick delivery always

Lize-Mari Ras

5 months ago

I’ve been ordering party décor for my kids from Party Palace for the past three years, and the service has consistently been exceptional. Most recently, I placed an order on Wednesday for my daughter’s party. Even though there were some delivery challenges, my order still arrived the very next day on Thursday — which I truly appreciated.

Thank you for always going the extra mile and providing such reliable, friendly service. I’ll definitely continue to support Party Palace and highly recommend them to anyone looking for quality party supplies!

Lizandie Jansen

6 months ago

Very happy with my items and delivery was very fast. Overall great experience, site is very user friendly.

Lene Styles

7 months ago

An amazing party shop with an amazing variety of products. The service was fast and efficient. Not even to mention delivery. Ordered and the next day it was delivered.

Would definitely recommend Party Palace

Nyasha Bunjira

7 months ago

Great service from PARTY PALACE! I missed my collection deadline, but since the items needed to be in Ethiopia the next day, the owner went above and beyond and opened the warehouse after hours for me. Everything arrived on time, the décor was beautiful, and my daughter’s party went perfectly. This is my second purchase and I highly recommend them.

M Claassen

7 months ago

Thumbs up for the excellent service, easy ordering process and super fast delivery!!!! Is was a great experience, if your prices were more reasonable I would have used you guys on a regular basis - please, please sharpen your pencils. Very happy with my products, thank you!!!

Riëtte van der Wat

8 months ago

Love this local party business! I've used them for quality and cute party supplies for the past few years and they've never disappointed! The next day delivery is the best part (and it's true!), especially when you need to get something last minute.

Angel N Cele

10 months ago

You guys are the best 🙌🏽👌🏽👌🏽👌🏽 I've already shared with a couple of friends, family and colleagues. My order was delivered the next day, well represented and packed 🔥❤️🔥.

I'm so excited, my granddaughter is turning one next month and it's gonna be the best thing I've ever had.

Marlene de Witt

10 months ago

I've been ordering online from Party Palace for my girls' parties for three years. Delivery is always super quick (I live in the Western Cape, I always receive my package within 2-3 days). They have such a great variety of products available and it's always just as described on their website. Very happy customer.

Reina Klopper

11 months ago

Wow! What an efficient process. Ordered in the morning, got communication the whole time on delivery and received my parcel in the afternoon! This is my new go-to place for all events

janeke du preez

11 months ago

What a pleasure to order from you! I'm in the Freestate it was ship 30min after order and I received my goods the following day. It was packed nicely in a box. I will definitely order again! Thank you for the pleasant experience!

Elsie Zulu

11 months ago

Very good quality, I love them.. I bought on the 6th and I received my parcel on the 8th of Oct and I’m very happy about how quickly it was delivered. I had one small problem the box which was wrapped in was wet on the corner I’m not sure if it was the courier guys fault or what but luckily it was well wrapped with protective plastic inside. So it wasn’t wet. I’m very happy the kids really liked them.

Meryl Steyn

11 months ago

The quality and price of the face masks I ordered was excellent, the website was super easy to use and the delivery was lightening fast! I was very impressed with Party Palace and will definately use them again, and highly recommend them to others.

Alvira van Jaarsveld

12 months ago

Absolutely wonderful stress free service. Super fast delivery. Haven't used the balloons yet but they look amazing. Thank you so much

Belinda Gray

12 months ago

Ordered some stamp sets and washi tape. Really excellent, efficient service and beautiful products. Thanks.

Sinenhlanhla Ngwenya

12 months ago

My order was delivered the same day I ordered it. All the items were good quality and affordable. I also asked a few question on the chat available on their site and got very quick and clear answers. Very happy with the whole purchasing process.

Marion Stewart

1 year ago

What an impressive company. Placed my order at 2pm and recieved it in 24 hours. All items as promised. My granddaughter's birthday set to be beautiful.
Will use them again and again

Lora Field

1 year ago

Great online store for party decor needs in a hurry. I received my order the next day, and very happy with the items purchased. Highly recommended!

Beverley Van Den Heuvel

1 year ago

Ordered late afternoon on Monday and received delivery on Tuesday mid morning.
Such excellent service and item was even better than the photo on the website.
Will definitely use them again!!!

Bianca Naude

1 year ago

I was in a bind for my daughter's second birthday and needed party decorations delivered to a remote part of the country within 3 days of my order. Phoned Party Palace on a Monday morning, totally stressed out, asking whether they could courier overnight. A very kind man (I think Bradley) advised that I should just place the order online and that they will definitely deliver by the Wednesday. Did it; my order arrived the next morning - absolutely beautiful as always (I had ordered from them for my little one's first birthday also), and my kiddo had a blast with friends on her birtday playing with her pink leopard foil balloon, the giraffe foil balloon, and a selection of coloured balloons, animal cake toppers, animal-themed cake plates, and animal-themed masks. Highly recommend Party Palace!

Michaela Grobbelaar

1 year ago

There are a few good points for this place actually.
1. Well priced and value for money - compared to bigger corporations like Takealot or Amazon I was actually really happy to find their prices at Party Palace were great and they had so much more to offer (all in one place!).
2. The parcel came even quicker than I anticipated
3. Great customer service - I forgot to add something to my order and they amended it and made is so easy to pay the outstanding amount.

Will definitely use them in future again, you’ll be surprised how many themes they cover!

Abigail Kruger

1 year ago

I just received my parcel and I love it! Looks exactly like the picture. Can't wait to use it ans got a free gift! What a bonus🤭 very quick and easy to order, excellent service!

Mari-Louise Candiotes

1 year ago

Great selection and incredible service. Received our orders within 24 hours and all product arrived as expected and shown on the website. Will definitely be a returning customer.

Thohida Mohamed Kader

1 year ago

Absolutely love the Princess Elsa cape I ordered for my 3 year old. The quality is amazing. Would highly recommend this product. Also the delivery was so prompt. Received it a day later. 🌸

Salmah Hamdulay

1 year ago

Amazing service. I called before placing an online order because I needed my items urgently as another supplier did not pull though. Within 2 hours of placing my order I got a notification saying it was handed over to the courier. Got my order in time for the party. So impressed and happy

Sibongile Skosana

1 year ago

Party Palace is a very good business, I'm so happy with my parcels. The level of professionalism from the staff is on another level, the online app is easy to use and flexible. We had a beautiful Mickey mouse themed party and that's all thanks to Party Palace... I'm happy and will continue to buy from them again ❤️

Spec Savers Queenstown

1 year ago

I was very impressed with the efficient service and quick turnaround time. Products are exactly as shown in the pictures and packaged safely. Thank you to Elmarie for making sure our event has all the lovely goodies for a festive vibe.

Courtney Oliver

1 year ago

The most unique and gorgeous themed party items!!
Delivery was arrange for next day due to my last minute planning. Very grateful for that!! Items are not cheap rubbish. It is good quality stuff!!!

Ninon Pretorius

1 year ago

I'm always happy with all the items I've ordered!!
Each item is exactly as seen on the website. The delivery process is also very fast!
Will really recommend The Party Palace to everyone!! 👌

Carin Lubbe

1 year ago

Great service from Party Palace. My order was shipped the day I placed it, and arrived the next day. All items were correct and in good condition. I will definitely use and recommend them again.

Nicolas Chatelier

1 year ago

I normally don't write review, but when the service is excellent I have to do so. Excellent quality/price products, excellent customer service, very quick to prepare order and deliver. Thank you

Janelle Coetzee

1 year ago

Party Palace is just the best!! Their service is efficient and they keep you in the loop where your parcel is. I stay in Langebaan and if I ordered the parcel was at my door two days later - just awesome. Their products is also of high quality 🤗

Christina Close

1 year ago

Brilliant quick turnaround. I had left it really late to organise goodies for my daughter's party. I received the items within 2 days of ordering giving me a couple of days ahead of the party. Such a relief. Items were great and loved by the kids. Thank you!

Natasha Muller

1 year ago

Very happy with my purchase from Party Palace. Received my order on time and the products was very good quality! The balloons are beautiful and the fairy wings and wand my daughter loved it! Thank you Party Palace! I will def recommend and purchase from you again!

Sandra Middleton

2 years ago

Really happy with what I bought for my daughter s birthday. The products are super cute and unique. The service was also very good and got my order very fast.

Reinier Ehlers

2 years ago

Very good service. My order was shipped to Cape Town the same day. Also very good customer support on Whatsapp. Had an enquiry before placing my order that was answered almost immediately.

Gill Scholtz

2 years ago

I've used the Party Palace a few times for my CEO! They have such a great selection, queries are answered immediately and you get your package in a day - fantastic service! Thank you, Gill

Radina Nenova

2 years ago

Super fast and friendly service!!! Ordered a party's worth of cow themed stuff that I couldn't find anywhere else, and the birthday boy was very happy!!

Elize Mare - Elize Mare Photography

2 years ago

Fast efficient service. Thank you!

Natalie Simon

2 years ago

Party Palace has a wonderful selection of products and their service is impeccable. My stuff arrived on time and was exactly what I expected from the pictures. Wil buy from them again.

Lebogang Daly

2 years ago

Great experience - Quick service, placed an order, collected the next day, all packed. I was in and out for collection, no waiting.

Mariaan Dempers

2 years ago

Absolute best service and excellent quality products. I received my order much sooner than expected! Thank you.

Cerine Botes

2 years ago

I would recommend Party Palace to anyone that needs party supplies. Their service is excellent! I had to add some items after I placed my initial order. I made contact with the company and they assisted me without hesitation. My order was sent out the same day, and I received it the following day. I will most definitely make use of them again! Thank you Party Palace for the excellent, fast and friendly service.

seanetha booysens

2 years ago

I placed my order online Thursday and received it Friday afternoon. Very happy with
My package and the process was quick and easy. Will definitely order again.

Izelda Viviers

2 years ago

⭐️⭐️⭐️⭐️⭐️
I had an amazing experience ordering from Party Palace for my kids' birthday party! The service was excellent—my order arrived the very next day. The quality of the products exceeded my expectations, and everything was exactly what I needed to create a fun and memorable celebration. I would highly recommend Party Palace and will definitely be using them again in the future! 🎉

Gillian Symons

2 years ago

So impressed with Party Palace! Excellent service, excellent products. Highly recommend.

Liesl Stols

2 years ago

Amazing service!! Went all the way to make sure I had my package in time for my party!! Well done sales team!! You rock!!

Marilyn Duke

2 years ago

Each item is as lovely as the pictures. Fast delivery and hassle free. An absolute pleasure to order from and such a wonderful selection 💕

Emma Massey

2 years ago

I was looking for red heart balloons and they were the only place that stocked them. Delivery was super quick. Excellent service!

Caryn Pendlebury

2 years ago

Absolutely fantastic service!! Desperately needed something in a rush, I called Party Palace on Friday afternoon, asking if I ordered from them whether I would receive it by Wednesday! The kind gentleman said if I placed the order by 3pm he was certain I would have it in time. Talk about under promising and over delivering- I had my order on Monday morning!! Thank you for going the extra mile and really showing what customer service is all about! I will definitely order from you again!!

Charmain Hechter

2 years ago

Good quality products, nice packaging and fast delivery. Very happy with my service

Precious Skosana

2 years ago

Amazing service🤍 the decor was beautiful. Thank you

Christine Kunda

2 years ago

Very efficient. Packaging was nicely done. Received my order in 24hrs!!!!

Leila the laughing linguist

2 years ago

The quickest order time, user friendly website and such a quick delivery to Cape Town for last minute wedding decorations, so grateful for the help and everything looks exactly like it did online!

Lauren Crichton

2 years ago

Great service! We will definitely be supporting them for any special occasions in the future.

Chantal Whitcombe

2 years ago

Super-fast and efficient service!! LOVE my horse balloons - exactly what I wanted. Thank you 🙂

Marné Jacobs

2 years ago

What an amazing experience. Delivery was much faster than expected and items are amazing quality. I am very impressed and will definitely be ordering again. This is my new go-to for party supplies.

Bertha Heydenrych

2 years ago

Best service ever! Contacted the Party Palace after hours and they responded within a few seconds and sorted out my order. With their cheap overnight delivery option and great service they deserve 5 stars for sure! Thank you Party Palace!

Carima van den Berg

2 years ago

Great service, better prices than a few online shops. And their variety is treat

Aoife Speirs

2 years ago

Loved the selection for party decorations and the service was fantastic especially so close to Christmas.

Zoya Pon

2 years ago

Great selection for kids birthday decor 🎉 Customer service for my request was quick and accommodating and the delivery arrived much faster than expected to CPT.

Liza Trollip

2 years ago

My go to for any party. Love their store and service!

Tumy Nkwana

2 years ago

Easy order process, quick delivery and quality products. I will definitely order again soon 🤗

Zainab Bhamjee Asvat

2 years ago

Amazing party items for all themes. Placed an order and the next day it was delivered to my door. Quality products and neat packaging

Jackie Jn

2 years ago

Fast and effective service. Good quality products! Will def use Party Place again for our next birthday party!

Daisy Jesus Da Silva

2 years ago

Amazing service and quick delivery.

Ahmad Belim

2 years ago

Efficient service!
Parcel was dispatched almost immediately after doing an online payment.
Highly recommended.

Sydney vd linde

2 years ago

Absolutely excellent service, friendly and helpful staff with next day delivery. Will definitely be using you guys for all my parties going forward. The stuff I ordered was excellent quality and even better that the pictures. I am very happy.

Carin Schoeman

2 years ago

The party decorations are beautiful

Kesia Joubert

2 years ago

My go-to store for clear / coloured party boxes which I use to build onto.
Order is usually ready in a few hours.
The quality is great and has become a part of my small business.

tatiana agustoni

2 years ago

Exceptional service - was so quick to place an order and everything was delivered perfectly overnight! Not expensive and you can literally find anything and everything you need 🙂 very impressed and will absolutely buy from them again!

Suzette Leal

2 years ago

Excellent, quick and efficient service! Great product range and fantastic quality. I highly recommend Party Palace for all your party needs.

Eliza Hiss

2 years ago

Exceptional service and delivery time. Products arrived within two days of placing the order and were neatly packaged. All goods were in good condition and exactly what I ordered. Was a pleasure using their online store, will recommend and will definitely be a returning customer

Gia Pope

2 years ago

Wonderful experience using Party Shop for the first time! Excellent product range and impressive product quality. There was a small issue with one of the products I had ordered and the team called as soon as my order was placed and managed my expectations with a great solve. There was also a lovely surprise free gift upon delivery. My only flag was the slowness of the website experience... products take a while to load. Other than that 5/5!

Gertina Watermeyer

2 years ago

Exceptional service! I was scared that I might have placed my order to late, but still took the chance and to my surprise I have received my parcel within 3 days. I placed my order on a Sunday and received my parcel on the Wednesday. The items was also packed very neatly. Super amped to see everyone's faces with their little gifts from Party Palace.

Sunette Kotzee

2 years ago

What a great and fast service. Received my package in 2 days, products are perfect and so beautiful, and on top of that the products are priced so good! My kids are going to love their parties🥳 Thank you very much!!!

Contact Us

Have any queries?

We're here to help.​

Call/Whatsapp

0767623593

E-mail

info@party-palace.co.za

Store Hours

Monday - Friday 8am - 4pm *Closed on Public Holidays

Warehouse Location

35 Theron Street, Sapphire Industrial Park, Lyttelton Manor, Centurion, South Africa

Don't be a stranger!

Reach out and get your party started!

Frequently Asked Questions

We're here to help.