Contact Us

Have any queries?

We're here to help.

Call/Whatsapp

0767623593

E-mail

info@party-palace.co.za

Store Hours

Monday - Friday 8am - 4pm

Warehouse Location

35 Theron Street, Sapphire Industrial Park, Lyttelton Manor, Centurion, South Africa

Don't be a stranger!

Reach out and get your party started!

Frequntly Asked Questions

What are your trading hours?

Monday – Friday from 8:00am to 4:00pm, but our website never sleeps, so place your order and we’ll attend to it as soon as possible.

How do I order?

Browse our website, add your desired items to your basket and click “Checkout” to proceed to the checkout page

Do you have products in stock?

All the products seen on our website are available and ready to ship, unless stated Out of Stock.
To avoid customer dissapointment, we do not allow backorders.

Can I view the products before purchasing them?

All our products are displayed and described as accurately as possible on the website. Unfortunately we do not allow viewings at our warehouse.
For any enquiries about a product, please feel free to complete our enquiry form or email us at info@party-palace.co.za

How long before I receive my order?

Once your order is placed and your payment has been made, your order will be packed and shipped.
Orders received before 11:00am on weekdays, are packed and shipped on the same day. Orders received after 11:00am weekly or on weekends, are packed and shipped on the following business day.
Depending on your shipping address, Standard Shipping takes 1-5 business days.

Customers in Gauteng can expect next weekday delivery on orders placed before 11:00am
Customers in other major cities can expect delivery in 2-3 weekdays on orders placed before 11:00am
Customers in outlying areas can expect delivery in 2-4 weekdays on orders placed before 11:00am

What is your delivery cost?

We have a standard shipping fee of R99.00 Nationwide. Free shipping applies to orders over R800.00.

Do you offer express shipping?

Our website does not make provision for Express/Overnight Shipping. Please contact us should you have an urgent order.

Can I make changes to my order once submitted?

Should you wish to make changes to your submitted order, please email, whatsapp or phone us with your order number and the changes required.

How do I pay for my order?

Payments can be made by using our payment portals, Payfast and Yoco.
Each payment portal has a wide variety of payment options, which includes EFT and Card payments.

Can I cancel an order?

Yes, orders can be cancelled before they are shipped. However, if you wish to cancel your order after your payment has been made and the order packaged for shipping, you will be liable for the bank charges and cost of the shipping related to your order. These costs will be deducted from the amount you paid and you will be refunded the balance.

If I do not like the product / the product is damaged / I changed my mind

Please refer to our Refund Policy page

How do I track my order?

We use The Courier Guy for our deliveries, they will deliver your order to your door.
Once your order has been dispatched, you will receive a tracking number which can be used to track your order on their website –https://portal.thecourierguy.co.za/track

Party Palace

4.9

Based on 136 reviews

review us on

Janelle Coetzee

11:08 09 May 25

Party Palace is just the best!! Their service is efficient and they keep you in the loop where your parcel is. I stay in Langebaan and if I ordered the parcel was at my door two days later - just awesome. Their products is also of high quality 🤗

Christina Close

10:53 28 Apr 25

Brilliant quick turnaround. I had left it really late to organise goodies for my daughter's party. I received the items within 2 days of ordering giving me a couple of days ahead of the party. Such a relief. Items were great and loved by the kids. Thank you!

Natasha Muller

10:05 10 Apr 25

Very happy with my purchase from Party Palace. Received my order on time and the products was very good quality! The balloons are beautiful and the fairy wings and wand my daughter loved it! Thank you Party Palace! I will def recommend and purchase from you again!

Maleshane Ramasia

08:18 31 Mar 25

I'm very disappointed at the quality of the superhero party pack bags. The handles were loose and the kids could not carry them. All of them were the same, it was not a case of them been broken but a factory fault as no glue was out on the handles to make them stick. I'm very unhappy what a waste of my hard earned money. My son was also sad to see this.

Sandra Middleton

08:36 16 Mar 25

Really happy with what I bought for my daughter s birthday. The products are super cute and unique. The service was also very good and got my order very fast.

Reinier Ehlers

08:47 03 Mar 25

Very good service. My order was shipped to Cape Town the same day. Also very good customer support on Whatsapp. Had an enquiry before placing my order that was answered almost immediately.

Gill Scholtz

11:54 24 Feb 25

I've used the Party Palace a few times for my CEO! They have such a great selection, queries are answered immediately and you get your package in a day - fantastic service! Thank you, Gill

Radina Nenova

08:11 24 Feb 25

Super fast and friendly service!!! Ordered a party's worth of cow themed stuff that I couldn't find anywhere else, and the birthday boy was very happy!!

Elize Mare - Elize Mare Photography

13:53 21 Feb 25

Fast efficient service. Thank you!

Natalie Simon

07:12 17 Feb 25

Party Palace has a wonderful selection of products and their service is impeccable. My stuff arrived on time and was exactly what I expected from the pictures. Wil buy from them again.

Lebogang Daly

09:28 14 Feb 25

Great experience - Quick service, placed an order, collected the next day, all packed. I was in and out for collection, no waiting.

Mariaan Dempers

07:37 14 Feb 25

Absolute best service and excellent quality products. I received my order much sooner than expected! Thank you.

Cerine Botes

20:14 11 Feb 25

I would recommend Party Palace to anyone that needs party supplies. Their service is excellent! I had to add some items after I placed my initial order. I made contact with the company and they assisted me without hesitation. My order was sent out the same day, and I received it the following day. I will most definitely make use of them again! Thank you Party Palace for the excellent, fast and friendly service.

seanetha booysens

07:31 11 Feb 25

I placed my order online Thursday and received it Friday afternoon. Very happy withMy package and the process was quick and easy. Will definitely order again.

Izelda Viviers

01:30 11 Feb 25

⭐️⭐️⭐️⭐️⭐️I had an amazing experience ordering from Party Palace for my kids' birthday party! The service was excellent—my order arrived the very next day. The quality of the products exceeded my expectations, and everything was exactly what I needed to create a fun and memorable celebration. I would highly recommend Party Palace and will definitely be using them again in the future! 🎉

Gillian Symons

15:56 10 Feb 25

So impressed with Party Palace! Excellent service, excellent products. Highly recommend.

Liesl Stols

08:36 08 Feb 25

Amazing service!! Went all the way to make sure I had my package in time for my party!! Well done sales team!! You rock!!

Marilyn Duke

14:24 07 Feb 25

Each item is as lovely as the pictures. Fast delivery and hassle free. An absolute pleasure to order from and such a wonderful selection 💕

Debbie Horak

14:13 03 Feb 25

Emma Massey

11:53 31 Jan 25

I was looking for red heart balloons and they were the only place that stocked them. Delivery was super quick. Excellent service!

Caryn Pendlebury

21:24 28 Jan 25

Absolutely fantastic service!! Desperately needed something in a rush, I called Party Palace on Friday afternoon, asking if I ordered from them whether I would receive it by Wednesday! The kind gentleman said if I placed the order by 3pm he was certain I would have it in time. Talk about under promising and over delivering- I had my order on Monday morning!! Thank you for going the extra mile and really showing what customer service is all about! I will definitely order from you again!!

Charmain Hechter

18:15 27 Jan 25

Good quality products, nice packaging and fast delivery. Very happy with my service

Precious Skosana

10:26 27 Jan 25

Amazing service🤍 the decor was beautiful. Thank you

Christine Kunda

18:00 18 Jan 25

Very efficient. Packaging was nicely done. Received my order in 24hrs!!!!

Leila the laughing linguist

05:08 18 Jan 25

The quickest order time, user friendly website and such a quick delivery to Cape Town for last minute wedding decorations, so grateful for the help and everything looks exactly like it did online!

Lauren Crichton

13:26 17 Jan 25

Great service! We will definitely be supporting them for any special occasions in the future.

Chantal Whitcombe

08:07 17 Jan 25

Super-fast and efficient service!! LOVE my horse balloons - exactly what I wanted. Thank you 🙂

Marné Jacobs

13:13 16 Jan 25

What an amazing experience. Delivery was much faster than expected and items are amazing quality. I am very impressed and will definitely be ordering again. This is my new go-to for party supplies.

Bertha Heydenrych

11:59 16 Jan 25

Best service ever! Contacted the Party Palace after hours and they responded within a few seconds and sorted out my order. With their cheap overnight delivery option and great service they deserve 5 stars for sure! Thank you Party Palace!

Carima van den Berg

21:00 11 Jan 25

Great service, better prices than a few online shops. And their variety is treat

Aoife Speirs

10:20 23 Dec 24

Loved the selection for party decorations and the service was fantastic especially so close to Christmas.

Zoya Pon

07:39 17 Dec 24

Great selection for kids birthday decor 🎉 Customer service for my request was quick and accommodating and the delivery arrived much faster than expected to CPT.

Nomagugu Minnaar

04:27 17 Dec 24

Liza Trollip

11:34 16 Dec 24

My go to for any party. Love their store and service!

Tumy Nkwana

08:25 30 Nov 24

Easy order process, quick delivery and quality products. I will definitely order again soon 🤗

Zainab Bhamjee Asvat

20:17 27 Nov 24

Amazing party items for all themes. Placed an order and the next day it was delivered to my door. Quality products and neat packaging

Jackie Jn

11:26 25 Nov 24

Fast and effective service. Good quality products! Will def use Party Place again for our next birthday party!

Daisy Jesus Da Silva

08:14 25 Nov 24

Amazing service and quick delivery.

Ahmad Belim

08:00 25 Nov 24

Efficient service!Parcel was dispatched almost immediately after doing an online payment.Highly recommended.

Sydney vd linde

05:57 25 Nov 24

Absolutely excellent service, friendly and helpful staff with next day delivery. Will definitely be using you guys for all my parties going forward. The stuff I ordered was excellent quality and even better that the pictures. I am very happy.

Sherry Engelbrecht

08:29 19 Nov 24

Carin Schoeman

07:48 25 Oct 24

The party decorations are beautiful

Paula Zografos

05:48 21 Oct 24

Kesia Joubert

09:12 16 Oct 24

My go-to store for clear / coloured party boxes which I use to build onto.Order is usually ready in a few hours.The quality is great and has become a part of my small business.

tatiana agustoni

18:20 11 Oct 24

Exceptional service - was so quick to place an order and everything was delivered perfectly overnight! Not expensive and you can literally find anything and everything you need 🙂 very impressed and will absolutely buy from them again!

Suzette Leal

12:36 11 Oct 24

Excellent, quick and efficient service! Great product range and fantastic quality. I highly recommend Party Palace for all your party needs.

Eliza Hiss

11:38 04 Oct 24

Exceptional service and delivery time. Products arrived within two days of placing the order and were neatly packaged. All goods were in good condition and exactly what I ordered. Was a pleasure using their online store, will recommend and will definitely be a returning customer

Gia Pope

06:23 10 Sep 24

Wonderful experience using Party Shop for the first time! Excellent product range and impressive product quality. There was a small issue with one of the products I had ordered and the team called as soon as my order was placed and managed my expectations with a great solve. There was also a lovely surprise free gift upon delivery. My only flag was the slowness of the website experience... products take a while to load. Other than that 5/5!

Gertina Watermeyer

09:24 06 Sep 24

Exceptional service! I was scared that I might have placed my order to late, but still took the chance and to my surprise I have received my parcel within 3 days. I placed my order on a Sunday and received my parcel on the Wednesday. The items was also packed very neatly. Super amped to see everyone's faces with their little gifts from Party Palace.

Sunette Kotzee

15:40 09 Jul 24

What a great and fast service. Received my package in 2 days, products are perfect and so beautiful, and on top of that the products are priced so good! My kids are going to love their parties🥳 Thank you very much!!!